Personal Data Protection
The management and protection of the personal data of the visitor/user of the WeLoveSpetses platform is subject to the terms of this notice as well as to the provisions of national, Community and international law on the protection of individuals with regard to the processing of personal data, as applicable.
Any possible future relevant regulation will be the subject of this Communication. In any case, WeLoveSpetses reserves the right to change the terms of protection of personal data, in accordance with the relevant legal framework in force.
Accordingly, these privacy terms may be reviewed and updated at any time and without notice. Users of the platform are kindly requested to check these terms periodically for any changes, as the continuous use of the platform implies that they accept all possible modifications of these terms.
The privacy and protection of our customers’ personal data is of paramount importance to us. We want you to feel happy and secure when visiting our website and to consider the implementation of data protection as a customer-oriented quality feature.
Please read this privacy policy carefully because it informs you of your rights and the way and scope of the processing of personal data by our website, which has fully complied with the General Data Protection Regulation (GDPR 2016/679 – General Data Protection Regulation). For the text of the regulation you can click on the link https://eur-lex.europa.eu/legal-content/EL/TXT/?uri=CELEX:32016R0679.
The Regulation requires that any information to the data subject on the processing of data must be provided in a concise, transparent, intelligible and easily accessible form.
– What is personal data and which of it do we collect?
“Personal data” is defined as any information relating to an identified or identifiable natural person (“data subject”). Anonymous information is not meant as such.
Our website collects personal data a) when you register on it, b) when you register on its contact form, c) when you register to receive our newsletter, d) when you use the on-line chat/message boards of our website, e) when you use/order our products and/or services, f) when you visit its pages and/or enter its promotional / advertising programs, d) when you participate in competitions. The personal data collected are the minimum required for the completion of the above actions, which are identity data, contact data with you and/or your financial data.
It is possible to collect and process the following types of personal data, such as information related to your computer, your visits to our website and your activity, in order to ensure the correct establishment of the connection, the comfortable use of our website and the security of the system, (e.g. IP address, date and time of access, type and version of the browser, operating system, preferred pages, etc.), information provided by you when filling out the profile on the website or in linked websites, information provided by you when filling out the profile on the website or in linked websites, etc. Of course, we will only use them if the law allows us to do so.
We do NOT collect special categories of your personal data, i.e. data “revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as genetic data, biometric data for the purpose of unambiguous identification of a person, data concerning health or data concerning the sexual life of a natural person or sexual orientation” (Article 9 par. 1 GDPR/GDPR) or data relating to criminal convictions and offences (Article 10 GDPR/GDPR). If you do not allow us to collect your personal data for the purposes stated here, we may not be able to provide you with our services in an optimal way.
– How and why do we use your personal data?
When their use is necessary for the general performance of a contract to which you are a party and when their use is necessary to comply with our legal obligation, i.e. we file them for accounting and tax purposes, in accordance with Article 6 par. 1 b’, c’ and f’ GDPR/GDPR. We also use your personal data to manage our website, to provide third parties with statistical information about you, but without the recipients of this information being able to identify you, and to keep the website and the connected applications secure and avoid fraud.
– Advertising- marketing
If you have given us your explicit consent and depending on the personal data you have provided us with, we will create your user profile according to your personal interests and send you promotional messages related to our activity (or the activities of carefully selected third parties) via e-mail, SMS, Viber, Facebook, etc.The legal basis for this processing is article 6 par. 1 a’ and f’ GDPR/GDPR. At any time you can stop receiving updates from us, either by using the corresponding unsubscribe link at the end of the message or by sending an e-mail to. ask@welovespetses.com
– Newsletters Newsletters
If you have given us your explicit consent and depending on the personal data you have provided us with, we create your user profile according to your personal interests and we will send you newsletters via email (newsletters) which will provide information about products, offers, competitions, etc. The legal basis for this processing is article 6 par. 1 a’ GDPR/GDPR. At any time you can stop receiving updates from us, either by using the unsubscribe link at the end of the newsletter, by contacting our customer service at the call centre, or by sending an e-mail to ask@welovespetses.com
– Use of cookies
Cookies are in simple terms small pieces of code that record your movements while you are browsing our website and are divided into
“Cookies” that are necessary for the identification and/or preservation of content entered by the subscriber or user during a session on a website throughout the duration of the specific connection, e.g. when the user fills in an online form or for the registration of the user’s purchases in an online shop (e.g. by selecting the “add to basket” button). The same category includes “persistent cookies” which are installed for the same purpose and last for a period of a few hours.
“Cookies” that are necessary for the authentication of the subscriber or user in services that require authentication (e.g. when carrying out a banking transaction via the internet).
“Cookies” installed for the purpose of subscriber or user security, such as “cookies” that detect repeated failed attempts to log in to a user’s account on a particular website.
“Cookies” with multimedia content, such as flash player “cookies”, during a session on a website. Such are, for example, “cookies” that are installed when a video is shown on the website visited by the user.
“Cookies” that are necessary for the realization of the technique of load balancing on a connection to an internet website.
“Cookies” that “remember” the subscriber’s or user’s choices regarding the presentation of the website (e.g. “cookies” regarding the choice of language or the presentation of search results on a website).
“Cookies” that are installed through plug-ins on social network websites and relate to the sharing of content between authenticated members who have already logged in.
“Cookies” that are installed for the purpose of advertising and are installed by the provider of the website visited by the user (first party cookies), as well as “cookies” installed by others (e.g. advertising networks) through the website provider (third party cookies).
“Cookies” installed by others (e.g. advertising networks) through the website provider (third party cookies) and are necessary for other purposes (e.g. market research and analysis, improvement of advertised products, etc.) and are not directly related to the identification of the user.
Cookies” installed for the purpose of statistical analysis (web analytics)
When you enter the main page of our website, you will be informed of a note on the use of cookies and the possibilities of deactivating them or not.
– As a rule, the transfer of your data to third parties is excluded.
Exceptionally, the data is processed by processors on our behalf. These are selected carefully each time, checked by us and contractually bound in accordance with Article 28 of the GDPR. In addition, we may be required to forward extracts of your request to our contractors (e.g. suppliers, vendors) in order to process your request. These may include auditors and service providers, website optimization and hosting companies, payment verification services, the Cybercrime Unit, Consumer Protection Services and e-Fraud Prevention Services, for malicious use cases, social media if you choose to link your account to our website. If the transfer of your personal data is required in an individual case, we will inform you about it in order to obtain your consent. We do NOT transfer your personal data to recipients outside the European Union.
– Security of your personal data
We have effectively implemented, both at the time of determining the means of processing and at the time of processing, appropriate technical and organisational measures designed to implement data protection principles and incorporate the necessary safeguards in the processing in such a way that the requirements of the GDPR are met and your rights are protected. We have also implemented appropriate technical and organisational measures to ensure that, by default, only personal data that is necessary for the purpose of the processing is processed. We have active procedures in place to monitor a possible personal data breach and in such a case we will inform you and the competent supervisory authority immediately.
– How long do we keep your personal data?
The computers and programs used by our company are created in such a way that the use of personal and identifying information is kept to a minimum. These data are processed only to the extent necessary to achieve the purposes stated in this Policy and will be stored for as long as strictly necessary to achieve the specific purposes pursued. In each case, the criterion used to determine the storage period is based on compliance with the time limits allowed by law and the principles of data minimisation, storage limitation or rational management of our records.
– Find out your rights under the GDPR
If you are a resident of the European Union, you have the following rights in simple terms:
1. The right to be informed about how we use your personal data.
2. The right of access, i.e. you can request a copy of the personal data we hold about you.
3. The right of rectification, i.e. to correct your personal data that may be incomplete or inaccurate.
4. The right to erasure (the right to “be forgotten”), i.e. in specific cases to ask us to delete your personal data that we hold (unless there is a legal reason that prohibits us from doing so)
5. The right to restrict the processing of your personal data.
6. The right of portability of your data, i.e. to request a copy of your personal data in a common file format and to transfer that data to another company.
7. The right to object to the processing of your personal data, e.g. for direct marketing purposes.
8. The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you in a similar way.
9. The right to complain to the competent data protection supervisory authority in the Member State where you have your habitual residence or place of work.
The above rights are subject to specific rules on when you can exercise them. You do not have to pay to access your personal data (or to exercise any of your rights) unless your request is unfounded, repetitive or excessive, in which case we may refuse to comply. Please note that we may ask for some additional information in order to confirm your identity when you request access to your rights or to exercise any other rights you may have, as a security measure to ensure that your personal data is not disclosed to others. We will respond to each of your requests within one (1) month, if we need more time due to complexity or number of requests, we will inform you.
– This privacy policy was updated on 10 March 2019.
Please check back periodically for any changes to it.
– Processing manager
The Data Controller is Eleni Argyri (ask@welovespetses.com), to whom you can address any questions you may have regarding the privacy policy or the exercise of any of your rights under the GDPR.